Frequently Asked Questions
How can I view the status of my order?
Go to the Service page and click the Account History link. This page lists all your orders. Click the date of the order whose status you wish to view.
What are your shipping costs?
We charge $9.95 for standard ground shipping on all orders under $50.00. Any orders over $50.00 receive free ground shipping. 2 day and Next Day shipping service is available for all orders at a nominal price.
What are Thirstystone Coasters made out of?
Thirstystone coasters are made from 100% naturally absorbent sandstone.
What are White Stone Coasters made out of?
Our Ambiance and Occasions coaster lines are made from an absorbent gypsum stone.
How do I clean Thirstystone Coasters?
Thirstystone Coasters may occasionally need cleaning. If so, rinse in cool, clear water and air dry.
Will Thirstystone Coasters stain?
With proper care, Thirstystone coasters will not stain. A fresh beverage stain will most often wash out with plain water. For an old or stubborn stain, wet the coaster, apply a few drops of mild detergent and lightly scrub with a sponge, brush, etc., rinse and air dry.
Why have my Thirstystone Coasters stopped absorbing?
Sometimes the pores on the stone get clogged which diminishes their ability to absorb water. Try washing the coasters with warm water and a little dish detergent and gently scrub the surfaces. Then air dry them overnight.
Will Thirstystone Coasters scratch my furniture?
Thirstystone coasters are sold with cork backing in order to avoid furniture damage, although scratching may occur if the edges of the stone are rubbed against the surface.
Why does the stone appear different in each Thirstystone Coaster set?
Due to the unique nature of this naturally porous sandstone, markings, variations, and irregularities in shading, color and texture are natural and characteristic of the stone, adding to its natural beauty.
Are Thirstystone Coasters dishwasher safe?
Dishwashing is not recommended as the extreme abrasion and heat of a dishwasher will cause the natural cork backing to deteriorate.